Part 2. How to Fix My iPhone won't connect to Mac
The following are 5 of the most effective solutions to an iPhone that won't connect to the Mac. Try each one individually until your situation is fixed.
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1. Restart both the Device and the Computer
It is an easy and effective solution. Simply reboot the computer and the iPhone and then try reconnecting. If that doesn't work, try the next solution.
2. Update your Software
Old software can cause connection issues. This is especially true when you try to connect a newer iPhone model to an older Mac or PC. Updating both your iOS and iTunes could fix the problem. Here's how to update iTunes on your Mac.
Click 'iTunes' on the Apple Menu bar and then click 'Check for Updates'. If there is one, you should make sure that your iPhone is disconnected before installing the update. Restart the Mac and then restart the computer.
If you are running iOS 9, please note that the device will only sync with iTunes v12.3 which can only be installed on Macs running OSX 10.8 or newer.
3. Check your Apple ID
You may be having difficulty syncing content that you've purchased (such as music) if you are not signed in to iTunes using the correct Apple ID.
This is easily solved, simply select 'Store' and then 'Sign in' to log in to your iTunes account. If you are already signed in, please make sure that it is with the correct account.
If the computer is not authorized for use with your account, click on 'Store' from the menu bar and then click on 'Authorize this computer'. Sign in with your Apple ID when requested and the problem should be fixed.
4. Manually Reset your Privacy and Location Permissions
If you are trying to connect to a computer you have never used before and have accidentally hit 'Don't trust' when you saw the request popup, iTunes may fail to recognize the device. In this case, all you have to do is disconnect the iPhone to the computer and reconnect again to see if the popup request shows up again. If it doesn't, you can reset permissions manually like this.
Step 1. Open the Settings app on your iPhone and tap on General.
Step 2. Tap 'Reset' and then choose 'Reset Location & Privacy'.
Step 3. Convert mpg on mac. Enter your passcode and then tap 'Reset Settings' and you will see the prompt again when you connect the iPhone.
5. Reinstall iTunes
If all else fails, you may need to consider reinstalling iTunes. But you need to first of all remove the old version from the Mac. Here's how to do it.
Step 1. Open 'Finder' and the navigate to the 'Applications' folder.
Step 2. How to open a disk on mac. Right click on iTunes and select 'Get Info'.
Step 3. Click on the padlock icon at the bottom right corner and enter your admin password when prompted.
Step 4. In the 'Sharing and Permissions' section, under 'Everyone' change to 'Read & Write' and close the iTunes info window.
You will now be able to simply drag iTunes from the Applications folder to the trash to uninstall it. Once it's uninstalled, head on over to the Apple Website and install the latest version.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
Connect Mac To Wifi
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you're not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
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If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.